What is Case Management?
Case management is the coordination of services, such as health, legal, or financial, on behalf of a party. A case usually involves creating a case file and following a process to ensure the delivery of services. Cases often have unpredictable outcomes, include optional, discretionary, and custom tasks, making case management difficult to model using workflow models until now.
IBM Case Manager simplifies the job of designing and creating advanced case management solutions.
On Cloud or Behind the Firewall?
IBM Case Manager is essentially the same product whether you are using it in a hosted cloud environment or from your own servers. Your IBM sales representative can help you to decide which option is best for you.